Westchester NY Employment Agency, Temp Agency, Staffing Service - Concorde Staffing Group

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NY 914-428-0700  

Product Support Specialist to $45k in Valhalla, NY

JOB ID:2853
Valhalla, NY

Product Support Specialist
D/H, Valhalla, 45k
Product Support Specialist is to provide general customer service and telephone troubleshooting for customers and field repair technicians needing assistance with operating or repairing wine storage refrigerators and wine cellar cooling units.

With that in mind, the main responsibilities of this position include:
• Handle incoming technical support calls in an effort to troubleshoot potential defect and/or usability
• Contact service companies to initiate repair calls
• Work with in house service technician on return unit repairs
• Work with Inventory planning to order replacement parts for cellar repairs
Along with having an inquisitive nature, a mechanical ability and pride yourself at being a problem solver, the following will help you be a successful candidate:
• have 2-3 years of Technical experience (yes we would prefer HVAC but electrical/machinery/automotive or small engine interest is ok as well)
• have prior customer service experience
• have a clear, calm and pleasant speaking voice
• possess excellent interpersonal and communication skills
• have strong multi-tasking skills and outstanding organizational skills
• be able to work in high demand environment with minimal supervision

This is a direct hire opportunity with a salary of $45k. Please submit all resumes to: FB@Concordepersonnel.com

Please attach your resume (Accepted formats: doc, docx, rtf, txt)
4 West Red Oak Lane, 3rd Floor  |  White Plains, NY 10604  |  P: 914-428-0700
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