Westchester NY Employment Agency, Temp Agency, Staffing Service - Concorde Staffing Group

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NY 914-428-0700  

Customer Service Specialist (Temp to Perm) in Elmsford, NY

JOB ID:2878
Elmsford, NY

We are currently looking for a Customer Service Specialist for our client, a provider of online and retail giftware located in Elmsford, to provide incoming customer support. You must be detail-oriented with strong computer skills (Microsoft Office) with quick and accurate data entry ability. this is a temp-to-permanent opportunity; Hours: 9am-5pm; Pay Rate: $15/hr; email resume to jobs@concordepersonnel.com
• Handle incoming customer calls
• Respond to sales help hotline calls
• Process customer orders, sample orders, and catalog requests
• Arrange for return of merchandise, process credit requests
• Handle all faxes, email, and other sales associate and customer requests for action
• Identify and report potential product quality problems
• Provide accurate product, price & delivery information
• Provide back-up to front reception
• Participate in trade shows as needed
• Special projects and tasks as assigned
• Identify process and procedure improvements
• Coordinate the fulfillment of special event orders
• Minimum 2 years' customer service experience preferred
• Team player with superior interpersonal, written and verbal communication skills
• Logical and critical thinker
• Must be detail-oriented and possess excellent organizational skills
• Strong computer skills including Microsoft Outlook, Word, Excel, and Data Entry

Please attach your resume (Accepted formats: doc, docx, rtf, txt)
4 West Red Oak Lane, 3rd Floor  |  White Plains, NY 10604  |  P: 914-428-0700
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