Immediate Need: Customer Service Representative; This is a temporary assignment; Hours: 9am-5pm; Pay Rate: $15/hr; email resume to FB@concordepersonnel.com

The main responsibilities include:

Answer in-bound customer calls
Communicate with customers via email & Live Chat
Command thorough product knowledge of our merchandise
Process customer orders accurately and quickly via our computer system
Assist customers with product selection and questions
Process and resolve customer inquiries promptly

The successful candidates will:

have 1-2 years of Customer Service experience
maintain fast and accurate data entry skills (Excel is a plus)
be detail oriented
possess excellent interpersonal and communication skills
be good listeners
have strong multi-tasking skills and outstanding organizational skills
be able to work in high demand environment with minimal supervision
have a clear, calm and pleasant speaking voice
have prior call center experience
have prior receptionist and or retail experience
have an edge if there is experience working with refrigeration/electronic appliances or interest in learning about our wine refrigeration units or.
Net Suite is a Plus