Our client, a Property Management and Development company located in the Bronx, is in need of an Operations Manager for their Property Management Division. In this role you will be reporting directly to the VP of Property Management and the VP of Leasing & Property Management Operations. This is a middle-management role in which you will be expected to handle a majority of their day-to-day issues including the supervision of Property Management Coordinators, P/T Adm. Asst., and providing operational oversight of the Property Managers. In this key role, you will oversee all internal aspects of the division, ensure all processes and procedures are designed for efficiency and are complied with, and handle issues concerning workflow, individual personnel concerns, and interdepartmental issues. This is a Direct Hire opportunity; Salary: $130K DOE; email resume to jobs@concordepersonnel.com

Primary Responsibilities:

Supervise the overall performance and effectiveness of Property Management office operations.
Ensure that company procedures and policies are followed, and that related paperwork is processed accurately and in a timely fashion.
Ensure that Building Engines data is accurately maintained and analyze Building Engines’ information to assure that tenant requests are fulfilled and building maintenance tasks are performed according to established schedules.
Make suggestions to the VP Property Management/Construction regarding property improvements which will speed the lease-up of vacant space.
Assure that “move out” and “move in” processes (including space prep) are completed in a timely manner and that properties are in optimum condition for leasing.
Oversee the collection of accounts receivables as it relates to tenants in Legal.
Participate in the monthly Cash Flow Meeting.
Assist in the development of the Annual Operating Expense Budget and Capital Budget and ensure prompt completion.
Monitor the Operating Budget and Capital Budget monthly with the aim of controlling costs.
Review annual CAM reconciliations for core properties.
Regularly review operations/systems, etc., to identify opportunities for process improvements and expense reductions.
Manage Property Management tasks related to the implementation and optimization of new and existing systems – e.g., Yardi, Building Engines, Payscan, etc.
Work with ownership and senior management on special projects.
Conduct Tenant and Vendor Insurance Meetings
Work with the Property Managers and the Project Manager/Asst. Property Manager (Manhattan) to track and close violations, close building permits, obtain COs, etc.
Be familiar with changes in local laws that affect the properties – e.g., Local Law 97, the NYC Climate Mobilization Act – and guide the implementation of needed changes.
Monitor the following processes:
Property Inspections
Utilities
Annual Inspections
Incident Reporting
Service Contracts
Document Checklist for Refinancing
Create and update company-wide procedures and forms as needed.
Collaborate on company-wide operational issues.
In conjunction with the Human Resources Department, identify staff training needs and ensure that the required training is sourced and successfully completed.
When needed, work with senior management and ownership on the organization of Property Management/Construction Department and create/edit job descriptions and titles for Property Management and Construction staff.
Complete annual reviews for Property Management office staff and give input for the reviews of the Property Managers’ administrative work.
Collaboratively update the Disaster Plan annually.