Westchester NY Employment Agency, Temp Agency, Staffing Service - Concorde Staffing Group

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Customer Service

Customer Service - Temporary

JOB ID:3102
LOCATION
Valhalla, NY
DATE POSTED
09/09/2020
DESCRIPTION

Immediate Need: Customer Service Representative; This is a temporary assignment; Hours: 9am-5pm; Pay Rate: $15/hr; email resume to FB@concordepersonnel.com

The main responsibilities include:

Answer in-bound customer calls
Communicate with customers via email & Live Chat
Command thorough product knowledge of our merchandise
Process customer orders accurately and quickly via our computer system
Assist customers with product selection and questions
Process and resolve customer inquiries promptly

The successful candidates will:

have 1-2 years of Customer Service experience
maintain fast and accurate data entry skills (Excel is a plus)
be detail oriented
possess excellent interpersonal and communication skills
be good listeners
have strong multi-tasking skills and outstanding organizational skills
be able to work in high demand environment with minimal supervision
have a clear, calm and pleasant speaking voice
have prior call center experience
have prior receptionist and or retail experience
have an edge if there is experience working with refrigeration/electronic appliances or interest in learning about our wine refrigeration units or.
Net Suite is a Plus


Please attach your resume (Accepted formats: doc, docx, rtf, txt)

Technical Support Specialist - Valhalla

JOB ID:3099
LOCATION
Valhalla, NY
DATE POSTED
09/09/2020
DESCRIPTION

The primary job of the Technical Support Specialist is to provide general customer service and telephone troubleshooting for customers and field repair technicians needing assistance with operating or repairing wine storage refrigerators and wine cellar cooling units. Email resume to fb@concordepersonnel.com

Responsibilities include:

Handle incoming technical support calls in order to troubleshoot potential defect and/or usability
Contact service companies to initiate repair calls
Work with in-house service technician on return unit repairs
Work with Inventory planning to order replacement parts for cellar repairs
Reports To:

Head of Sales

Education:

High school, college preferred

Professional Experience:

2-3 years of Technical experience (we would prefer HVAC, but electrical/machinery/automotive or small engine interest is ok as well)

Required Skills:

Have prior customer service experience
A clear, calm, and pleasant speaking voice
Exceptional interpersonal and communication skills
Strong multi-tasking skills and outstanding organizational skills
The ability to work in high demand environment with minimal supervision
Have an inquisitive nature and a natural problem solver
Other Information:

Includes full medical, dental, and vision benefits, 401K match, employee discount, optional weekly yoga class, and optional wine tasting class participation.
Onsite covered parking, a cafeteria and a gym for employees
The position is 37.5 hours per week


Please attach your resume (Accepted formats: doc, docx, rtf, txt)
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